Use the deletion flow for the app or access type you actually want to remove.
Account Deletion
Thinking of deleting your Ecoride account?
This page serves to explain how Ecoride handles account deletion requests, what changes immediately, and what to expect during the process
Before You Continue
Three things to review before you request deletion
Read the recovery-window section before confirming if there is any chance you may need the account again soon.
Contact support first if you are unsure whether your rider access, driver access, or both may be affected.
How It Works
A step-by-step view of the deletion flow
Visualise properly, the steps taken during the process of deleting your account
1
Step 01
Verify your identity
Before a deletion request can move forward, Ecoride verifies that the request is really coming from you using the contact details already attached to your account.
2
Step 02
Relevant access is frozen quickly
Once the request is confirmed, the rider or driver access affected by that request is disabled so new bookings, trips, or account activity cannot continue through that flow.
3
Step 03
A 30-day recovery window begins
For the next 30 days you can still restore eligible access by completing verification again. This protects people who acted by mistake or need to recover an account quickly.
4
Step 04
After the recovery window ends
After that recovery window, the request continues through Ecoride account-handling processes. Some records may still be retained where law, safety, fraud prevention, or financial compliance require it.
Data And Access
What a deletion request can affect
Different parts of your account are handled differently. Some details stop being available in active use quickly, while some records may stay available only where Ecoride must keep them for safety, legal, regulatory, dispute, or financial reasons. This page should also be read alongside the Ecoride Privacy Policy.
Profile and access information
- Name, contact details, and sign-in access
- Saved preferences and account settings
- Active sessions on the affected app or service
Trip-related records
- Ride history and trip activity connected to your account
- Saved places, convenience settings, and rider-side shortcuts
- Driver-side platform access linked to the same account when applicable
Payments, support, and compliance records
- Billing and payout-related history may be retained where required
- Safety, fraud, dispute, and support records may be kept when necessary
- Some records may remain in limited form for legal or regulatory obligations
Retention notice
Ecoride may retain limited records where this is needed for legal duties, fraud prevention, payment reconciliation, dispute resolution, platform safety, or other regulatory obligations.
That may include limited transaction, safety, support, or audit records that cannot be removed immediately while those obligations are still active.
Need Help?
Contact Ecoride before you proceed if anything looks unclear
If you cannot access your account, are unsure whether your rider or driver access will be affected, or need help during the grace period, use the support options below. Support can help you understand the process, but may still need verification before taking action on your account.
Support Contact
- support@ecoridemw.com
- +265 893 236 026
- +265 995 006 101
Office
- Blantyre City, Victoria Avenue
- Meridian House, First Floor
Manage Deletion Online
Web-based account actions are in development
Coming soon. Please now refer to the WHAT TO DO FOR NOW section
What To Do For Now
- Signed-in deletion management will appear here once public website authentication is live.
- Until then, use the Ecoride rider or driver app if the guided deletion flow is already available to you there.
- If you cannot access your app, contact support@ecoridemw.com or call +265 893 236 026 so support can help you verify the right next step.